TRAFUNDO is a service and support company, with expertise in providing advice and assistance in passenger compensation procedures for air, rail, bus/coach and maritime travel (cruise/ferry).
By providing fast, hassle free service, we help passengers claim compensation for travel disruptions, such as flight delays or cancellations. Compensation can often exceed the legal guide-lines; as much as up to 4,000 euros per passenger.
Many passengers affected by cancellations, delays, or denied boarding often don’t know their rights and therefore do not attempt to claim the compensation which they are legitimately entitled to. On the other hand, many carriers try to reject claims by hiding behind technical arguments, that are difficult for the consumer to verify.
We care about passengers and their rights, and we want to provide a fast, economical and risk free service, allowing passengers to benefit from all eligible refunds.
Our mission is to establish a link between what the regulations state and the compensation obtained by passengers.
We carry out claims procedures on behalf of passengers, and if necessary, we alert the competent authorities in order to defend our clients. We work on the basis of a simple commission, which will only be asked for when the indemnity is granted.
Trafundo works with a team of specialized lawyers and top performing claims managers, which allows us to speed up the claims procedure process. We pick up all the legal costs involved in the process and only take a commission on any indemnities that we are successful in obtaining.
We work exclusively in this field, which results in us having a high level of specialization and competency in this domain. We are therefore skilled in being able to carry out the long and difficult process of claiming compensation.
We undertake to investigate the validity and admissibility of a claim, to manage the compensation claims procedure and to negotiate with the carriers, to collect all the data and technical documents necessary to challenge or confirm the carriers’ arguments. When payment is refused, we take the necessary steps to engage with out-of-court dispute settlement organisations or national governing bodies.
A team is composed of professionals specifialized in the areas of tourism, transport, legal assistance and travel insurance.
An international network of lawyers with expertise in transportation and passenger rights.
We are not only looking after the concerns of airline passengers, but we also fight for the rights of rail, bus/coach as well as cruise and ferry passengers.
To this end, we offer an online multimodal compensation platform: www.trafundo.com
For airline passengers, we not only take into account EU legislation but also consider international and local laws, which allows us to fully maximise your compensation claim and claim a higher indemnity from the carriers.
In comparison to many other claims settlement agencies, we work exclusively with a lawyer who specializes in passenger rights. This mandate gives us a real advantage when disputing claims with airline carriers.
We work with experts in the transportation, tourism and travel industries and with a network of international lawyers.