If you’re in a difficult situation, for example at the airport, and your transport has been can-celled or delayed, here is some good advice:
We will fight to ensure that you receive the maximum amount of compensation. We will never ask you to send us a single cent for the procedure or the costs. Our share will be deducted from the carrier’s payment, but only if we succeed in obtaining compensation. Otherwise, our work and all the expenses incurred will be for our cost.
Depending on the situation, for each passenger, we can get:
Everything is at our expense. We carry the costs for pursuing the claim, including legal costs, regardless of the outcome.
You can also claim directly or through your lawyer. However, be warned your chances of suc-cess are likely to be low (roughly 2%). Is it worth the effort, when your chances of success are so low? Using our services, there is no risk, and the rate of success is significantly higher.
Many transport companies simply ignore claims from individuals. If you want to go down this route, be prepared for challenges and allow for it to take up a lot of your time. You will need to study the rulings, the judgements, the procedures, the local and international laws and then try to work out the best way to make the claim.
You do not have to deal with the paperwork, the bureaucracy or the expense. You don’t even have to manage the process. You just have to sign the mandates and send us all the documentation. Everything can be dealt with from home, legally and securely.
If you cancel your flight or if you do not check in on time (“No show”), the 261/2004 ruling does not apply. You will, therefore, need to consult the refund conditions of the airline company. You can always request a refund of the airport taxes, but the majority of airline companies in-voice high charges for this service, and your balance will be negative.
Note: In this situation it is common for airline companies to also cancel the return journey (only if part of the same reservation). This is not illegal, but new European legislation may, however, be adopted shortly to avoid such abuse.
In their own interest, the carrier might propose you a settlement which they will want you to accept immediately. However, this will probably not be the most advantageous for you. We are specialized in passenger rights, and we have a great deal of experience. Therefore, unlike the carrier we are in the best position to defend your rights.
In theory, yes because airports and airline companies are obliged to offer claims services both at the place of departure and online. However, don’t forget that you have 2 years (or more) to make a claim. The situation at the airport may be stressful. Your capacity to judge may not, therefore, be the same as it would be later in a more relaxed atmosphere, after being better informed. We have seen several passengers waste some of their rights because they rushed to make a claim and settle their accounts directly with the airline company on the spot (for example, by inadvertently freeing the airline company from its obligation to pay all the expenses). In general, it is wiser to use our services to benefit fully from your rights.
Yes, if the two flights belong to the same reservation and you arrived with more than 3 hours delay at the final destination.
Usually, claims can be made up to 3 years after the date of the flight, but legislation can be different in each country. Send us an email and we will check out your specific case.
The processing time varies from case to case. The details of each flight, the airline company (as well as their willingness to cooperate) and the legal situation all play a role. It is therefore not possible for us to specify this. However, we will keep you informed of the status and the progress of the procedure.
Yes. The compensation is due to the passenger who suffered the flight disruption and not the person who paid for the journey.
Yes. You have to confirm that we have a valid means of sending you money. In addition to a bank transfer, other payment methods may be accepted.
Yes, you can help your family, or your friends claim compensation. You can start the process, but they will need to sign our agreement. Simply provide us with their email address (if you prefer to remain confidential, we won’t mention your name in the message we address to them). Your claim has a greater chance of success if we submit several similar cases relating to the same flight. Therefore, it is better for everyone (oops, obviously except for the airline company) if you discuss it with your fellow passengers.
You can quickly confirm the details of your journey and check your rights.
If the result is positive, you will be authorized to submit your claim with a simple click.
One of our experts will study your case and contact you personally, within a few hours, to ask you for your travel documents. We will never share your data because we respect the EC 95/46 ruling relative to the protection of personal data.
That’s it. You can relax, while we get on with the work.