In a few minutes, you will know if you potentially have a right to compensation. This step is completely free and without obligation. If you have the right, then you will be authorized to submit a claim. Don’t forget that we respect the European directive on the protection of data (GDPR) and that we will never share your data, except with the carrier and the bank.
We will send you an agreement (legal mandate) so that you can sign it online. There are no fees. It’s quick and easy. If you change your mind and do not sign the agreement, we will delete your data and we will not insist. If you sign, your only obligations are the following:
Relax while we work hard to get your money. We will start with an in-depth audit of your modes of transport, the itineraries, airports, air traffic control, meteorology, etc. by using powerful da-tabases, cross-referencing several sources of information or by using the services of external professionals. This generally takes less than one week.
If our audit concludes that no compensation is legally due in your particular case, you will not pay anything. We have a reputation to defend: the carriers generally accept our demands be-cause they know that we are fair, and we fight hard when indemnities are justified.
In general, the audit confirms the right to compensation, and we present our case to the carrier on your behalf. Some respond within a few days; others take several months. This is out of our control. We follow all cases very closely. However, you might need to be patient, and for that, we thank you in advance.
Usually, the carrier refuses the payment based on technical arguments that are legally admissi-ble, but we always demand proof and carefully check their justification. Our experts and our law-yers will study the details thoroughly.
If we don’t agree with their arguments or if the carrier does not respond, we contact several or-ganisations, such as those national organisations responsible for aviation law, alternative asso-ciations specializing in dispute resolution and consumer affairs organizations.
We only accept the carrier’s refusal to pay compensation if we conclude that their argument is credible and legally valid. In this situation, you would then receive confirmation indicating that compensation is not due. If you had hired a lawyer, you would have paid several hundreds of euros just to receive a negative response. Using our services, you have nothing to pay.
We will inform you whenever there is any progress with your file. If you have questions, do not hesitate to contact us at any time (for security reasons, you will always need to use a registered email address). Note, that although we will do our best to assist you, we cannot always guarantee success in all cases.
4. You receive your compensation. When the carrier pays us, we provide you with the supporting documentation (we retain these copies in our records (and at your disposal) for 7 years), and we transfer your refund to your bank account, minus our management cost (25% plus VAT where applicable). If the carrier reimburses you directly, we will invoice you the same amount (25% plus VAT where applicable).
So simple and without any risk to you, right?