Our company complies with all privacy regulations relative to confidentiality. Regarding GDPR, we must inform you of certain facts about your personal data, and you must confirm your agreement, by accepting the initial message that appears the first time you enter our site.
In our form, you will not provide personal data to verify whether you are entitled to an indemnity.
Then, if you decide to file a claim, you must, of course, provide us with some basic information such as the name, email and flight details, your booking code and/or ticket information. Later, you will also be asked to inform us of your bank account’s IBAN so that we can process your refund.
We will keep your data on our servers (all based in the EU) for 7 years to allow an audit by the authorities.
We will only use this data to claim refunds from carriers, and we may also share them with certain courts, lawyers or aeronautical law enforcement agencies. In some cases, we may transfer your file to another company that requests it, in which case you will be notified.
We will never use any personal data for advertising purposes or other purposes not mentioned here.
If you do not agree to these terms, you MUST NOT send us your personal data, which means that you CANNOT submit your claim.
This website complies with all EU privacy laws and requirements relative to user confidentiality.
If you wish to refuse the use and registration of cookies, you must take the necessary measures in the security settings of your web browser to block all cookies from this website and its external suppliers.